Global Agenda Community, what do you expect?

[ilkhan]

So recently, Hi-Rez invited a few people, myself included, to a group they are calling the 'Community Advisors' to discuss with them how best to handle the community and different ideas like that.

So my question to you all is what do you expect from the community surrounding Global Agenda, both now and at release. This isn't particularly fansites, it is actually directed mainly at Hi-Rez. We have a discussion coming up soon and I want to make sure I bring the opinions of Global Agenda community members to it, as there hasn't been any posting about it on the official board.

So what do you think, how do you expect Hi-Rez to interact with the players, what external resources do you expect them to provide, anything like that.

[Malevian]

The largest problem is interacting in a timely manner.  Many games in the past have disgruntled players for extended wait times on problem resolution.  When was the last time you made a ticket in retail WoW or WAR?  Also the actual resolution can be an issue.  If the player missed out on something due to a bug or some such then reimburse that player.  They didn't work hard to get that far for a pat on the back and a "Better luck next time and thank you for playing ___________".

In many cases as those the player out levels the situation before it may arise again.  The problem is proving the player actually missed out on that opportunity.

As for external resources.  Do we mean something along the lines of wikis, guides, and the like?  Well that I don't know.  People tend to have a habit of building their own resources.  I am wondering about the customization of the UI and a centralized page for addons.  I'm a sucker for addons.

Many communities just tend to fall in place.  The state of the game and the staff help determine what is needed.  Without in game experience it is hard to say.

[vivisect]

The largest problem is interacting in a timely manner.  Many games in the past have disgruntled players for extended wait times on problem resolution.  When was the last time you made a ticket in retail WoW or WAR?  Also the actual resolution can be an issue.  If the player missed out on something due to a bug or some such then reimburse that player.  They didn't work hard to get that far for a pat on the back and a "Better luck next time and thank you for playing ___________".

In many cases as those the player out levels the situation before it may arise again.  The problem is proving the player actually missed out on that opportunity.

As for external resources.  Do we mean something along the lines of wikis, guides, and the like?  Well that I don't know.  People tend to have a habit of building their own resources.  I am wondering about the customization of the UI and a centralized page for addons.  I'm a sucker for addons.

Many communities just tend to fall in place.  The state of the game and the staff help determine what is needed.  Without in game experience it is hard to say.

I pretty much agree with this word for word. All you have to do is make certain the game is "open" in a way. Have ways for people to build and interact to make their own types of communities. Like allow for sites like wowarmory, where I can look up users profiles and all of the accomplishments. Allow for addons. Essentially allow for people to generate their own communities in a variety of different ways. Be that through APIs, simple addon integration, or other easy ways to adapt content.

[Bion]

The largest problem is interacting in a timely manner.  Many games in the past have disgruntled players for extended wait times on problem resolution.  When was the last time you made a ticket in retail WoW or WAR?  Also the actual resolution can be an issue.  If the player missed out on something due to a bug or some such then reimburse that player.  They didn't work hard to get that far for a pat on the back and a "Better luck next time and thank you for playing ___________".

In many cases as those the player out levels the situation before it may arise again.  The problem is proving the player actually missed out on that opportunity.

As for external resources.  Do we mean something along the lines of wikis, guides, and the like?  Well that I don't know.  People tend to have a habit of building their own resources.  I am wondering about the customization of the UI and a centralized page for addons.  I'm a sucker for addons.

Many communities just tend to fall in place.  The state of the game and the staff help determine what is needed.  Without in game experience it is hard to say.

I pretty much agree with this word for word. All you have to do is make certain the game is "open" in a way. Have ways for people to build and interact to make their own types of communities. Like allow for sites like wowarmory, where I can look up users profiles and all of the accomplishments. Allow for addons. Essentially allow for people to generate their own communities in a variety of different ways. Be that through APIs, simple addon integration, or other easy ways to adapt content.

/signed

[ilkhan]

Thanks for the replies. I agree with both those points as well, I'm pretty sure everyone can relate to a a bad ticket experience or tickets simply going unanswered.

That's definitely something I'll bring to Hi-Rez!

[Bion]

One thing I have noticed on other gaming sites is the tendency for community managers to begin to form "relationships" (for lack of a better word) with certain members and not another.  This can occur when a player always agrees with the manager, or at least doesn't cause trouble.

The problem that arises is that the perception of a bias in the managers becomes divisive.  I think managers need to always appear objective and unbiased.

This is clearly more of an issue for forums than tickets, but it can cause issues (I am not saying it is a problem with GA so far...I have seen it other places though).

B

[Malevian]

You know I have seen that a lot myself.  This is very evident in the private server communities.  I even felt this bias in Warhammer.  It was more faction based than anything.  I really do not want to see the staff siding with a particular agency, player, or show a history of bias.

[BattleBuddy]

Was going to say something about making the digital download easy and not a hassle like AoC, but I'm pretty sure it's going through Steam so that takes care of my problems.

I really don't want to see things nerfed into non-existence based on forum whining. Balancing tweaks and fixes should be determined by the HiRez guys, not the loudest QQer's on the forums.

My 2 cents.

[Malevian]

I'll agree with that.  I believe there are things that belong to a class that should not be taken away or removed due too someone getting pwned repeatedly.  Now if it's a coding error that multiplies instead of adding damage yeah fix it.  But don't remove or cripple the ability.

It all comes down to the development team anyway on what gets what treatment.  I'm sure they can fix the problems, and in a timely manner as not to cause a severe imbalance in gameplay.

Seeing as tho all players are limited to the 4 classes here then if there is a bug with a skill or class then everyone with that class will benefit, so to speak.  Unlike in other MMO's where it may be a faction specific race not available to the other faction.

[beowulfhuntr]

It would be nice for them to provide some sort of ladder/stat tracking system for everyone to see that way we can see which agencies are at the top of the rankings!